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Frequent questions.

Check out the most common questions other users have asked us. If you can't find what you need, don't hesitate to contact us by phone or email.
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(FAQ) PREGUNTAS FRECUENTES DE CLIENTES
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- 04At Flores La Alquería, we understand how important it is to receive your flowers in perfect condition and on time. That's why we offer a clear and fair process for returning bouquets purchased online. If for any reason you are not satisfied with your order, the return policy is explained in detail in the terms and conditions section of our online store. There you will find step-by-step instructions on how to proceed, from the product requirements to the deadlines for requesting a return. Our team is committed to offering you not only beauty in every bouquet, but also a reliable and friendly shopping experience, ensuring that any issues are resolved quickly and enthusiastically. Don't hesitate to contact us so that your experience with Flores La Alquería is always exceptional!
- 05At Flores La Alquería, if your order is scheduled for a public holiday or Sunday when we are closed, and we are therefore unable to deliver it, the order will be delivered on the next business day. If this solution is not feasible for you, we can process a refund as previously agreed. Before placing your order, please check that the online store will be available on the date you require delivery.We will avoid production errors. For more information, please see the "TERMS AND CONDITIONS" section under "Online Store Terms and Conditions and Returns."
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