Please read carefully these general rules of the web page. You can access the one that interests you the most through of the links that appear on this page.

When the User acquires an article from the web, he can choose between two modes of delivery of the order.

 Pick up in Physical Store:

 
- The User or Recipient can pick up the article/s at our physical store at c/ Jesús, 50 Bjo. Left cp. 46007 - Valencia (Spain).

- To withdraw from our facilities you will have to identify yourself with the order or recipient number, presenting the mail that arrived when you did it either printed on paper or presenting it in digital format.

- When the order is readyTo pick up at the store you will be sent an emailconfirming that the order is ready to be withdrawn.

- The collection in store will be during the hours of the physical store open to the public in the time slot that I stipulate, you can see our schedulehere.

- When the article has been delivered, it will proceed to put it in our system as delivered, ending the service by F. LA ALQUERIA with the User.

- When the User indicates in the order that he picks up the order in the store, neither postage nor delivery is charged. 

- It may be the case that the user indicates that he collects in the Store and for whatever reason the delivery had to be made by our means to an address without having paid for the shipment. If that were the case, the User could opt for the following options.

1- The cost of the shipment would be paid by the User or Recipient in the store before being sent to its destination.(Previous acceptance by both parties and accepting the home delivery regulations).
2- The cost of the shipment could be paid by the User with a credit card over the phone.(Previous acceptance by both parties and accepting the home delivery regulations).
3- The cost of the shipment could be paid by the User or Recipient at the destination in cash.(Previous acceptance by both parties and accepting the home delivery regulations).
 


Shipment and Delivery at Destination.​
 
- When the User places an order on the web, he has the option that the item(s) he chooses be sent and delivered to an address and a recipient.

- This service will have a cost depending on the destination to be delivered, ranging from €7.50 to €22.(When you select the destination population, the appropriate amount will be added).

AREAS WE HAVE HOME DELIVERY SERVICE:
(Mainly we carry out repairs in Valencia Capital and Cities around it)

Zones:

-Valencia City (Inside the city)
46001 - 46002 - 46003 - 46004 - 46005 - 46006 - 46007 - 46008 - 46009 - 46010 - 46011 - 46012 - 46013 - 46014 - 46015 - 46017 - 46018 - 46 019 - 46020 - 46021 - 46022 - 46023 - 46024 - 46026 - 46035_cc781905- 5cde-3194-bb3b-136bad5cf58d_

-Cities and Urbanizations where we also carry out Delivery / Shipment.
If the city or urbanization does not appear, we do not deliver, you can contact us to find out if it could be done.

(TO)
- Albal: 46470 - Alboraya: 46120 - Alaquás: - Aldaia: 46940 - Albalat Dels Sorells: 461135 - Alfara Del Patriarca: 46016 - Alfafar -
(B)
- Benetússer: 46910 - Beniparell: 46469 - Bétera: 46117 - Bonrepós i Mirabell: 46131- Burjasot: 46100
(C)
- Catarroja: 46470
(AND)
- El Saler: 46012 - El Puig: 46540
(F)
- Foios: 46134
(G)
-Godella: 46110
(M)
- Massanasa: 46470 - Masamagrell: 461130 - Manises: 46940 - Meliana: 46113
- Mislata: 46920 - Moncada: 46113-46116 - Museros: 46136
(L)
- Eliana: 46183
(P)
- Paiporta: 46200 - Paterna: 46980 - Picaña: 46210 - Poble Nou: 46016 - Port Saplaya: 46550 - Puebla De Fernals (City) - 46550 - Puebla De Fernals (Beach): 46137 - Puzol: 46530.
(Q)
-Quart De Poblet: 46930
(R)
- Rafel Buñol: 46138 - Rocafort: 46111, 46112
(S)
- San Antonio De Benageber: 46184 - Sedavi: 46910 - Chair: 46460
(T)
- White Taverns: 46025 - Torrente: 46900
(X)
- Xirivella (Chirivella): 46950 
(V)
-Vinalesa: 46114S
-URBANIZATIONS WITH DELIVERY AND SHIPPING-.
- Urbanization: Campo Olivar: 46110
- Urbanization: Cumbres de San Antonio:
- Urbanization: El Vedat de Torrent: 46901
- Urbanization: Mas Camarena: 46117
- Urbanization: El Bosque: 2001
- Urbanization: Santa Barbara

Delivery schedules.
The User can select the time slot for us to make the delivery. The deliveries will be made in that time slot, we do not deliver at a specific time, if the User for whatever reason told us to make the delivery  at a specific time we would try to do it but we cannot guarantees that it could be done.

The User may select an option from the three proposals:

INDIFFERENT:The delivery will be made to the recipient from 9:30 a.m. to 1:30 p.m. or from 5:00 p.m. to 8:00 p.m. on the day selected.

IN THE MORNING:The delivery will be made to the recipient from 9:30 a.m. to 1:30 p.m. on the day selected.

IN THE AFTERNOON:The delivery will be made to the recipient from 5:00 p.m. to 8:00 p.m. on the day selected.

- If the User wants a delivery outside the delivery hours, he will have to first contactcontactwith us to find out if it can be done.

- The User undertakes that the Recipient will be at the address provided and in the time slot to make the delivery.

- A single Shipment/Delivery is made per order to the same address, with a single trip to the same destination. It may be the case that when the delivery is made at the destination, the Recipient is not at the indicated address and cannot make the delivery at that moment. In that case, F. LA ALQUERIA could choose the following options.

1- In the event that the recipient is not at home when we make the delivery, we will call you by phone that the User provided us to indicate that we have a delivery in your name and we cannot make it because you are absent, you will be told if you are You can leave the item with a trusted neighbor, the farm concierge or a family member or close acquaintance, if the recipient authorizes us to do so, we would proceed to deliver the item, the recipient being the one who picks it up where you indicate, thus ending the delivery service. F. LA ALQUERIA. 

2- In case of not being able to make the delivery at destination due to the absence of the recipient or being able to carry out step (1). We would proceed to take the article to our facilities, we would contact the recipient or User to inform them that the delivery has not been possible, they will be informed of the steps to follow depending on the following options.

Failed delivery options:
(A) - The recipient or User could pick up the Article in our store and thus ending the service of F. LA ALQUERIA. (There will be no refund of delivery because F. LA ALQUERIA already made a delivery and due to absence at destination it could not be made).

(B) - If the delivery is within the city of Valencia within a radius of 2 km from our physical store, a second delivery could be made at no additional cost to the recipient or to the User who placed the order, prior confirmation that the recipient is at address  when it is done. Once delivered, the service of F. LA ALQUERIA will be terminated.

(C) - If the delivery is more than 2 km away from our physical store, the User or Recipient will be charged the shipping and home delivery costs that correspond to the second delivery trip to the indicated address, after confirmation that the recipient is at the address when it is performed. The payment of the second trip will be borne by either the User or the Recipient, you can make the payment in our physical store (Before making the shipment), by credit card by telephone, or upon delivery (only in cash), if not the second trip is paid, the article would not be left at destination, losing the right to any possible claim. Once delivered, the service of F. LA ALQUERIA will be terminated.

(D) - If when the User enters the delivery data incorrectly and for this reason it is impossible for us to make the delivery on the first trip, the recipient will be called to correctly give us the new address, if this new address is within less than 1km from the one given erroneously there will be no travel costs to the new delivery address, but if the new address provided by the Recipient is greater than 1Km from where we are, the delivery costs will be borne by either the Recipient or User, prior authorization from both parties. The costs will depend on the new destination and will have to be paid before the item is delivered either by credit card by phone or in cash at the new destination (No item will be left if the new delivery costs have not been paid ). Once the delivery is made, the service of F. LA ALQUERIA will be terminated.

(E) - In the event that the competent authorities cut off public roads and prevent delivery at destination. In this event, F. LA ALQUERIA would make the delivery when the roads are in use authorized by the competent authorities, informing the Recipient that due to force majeure it has not been possible to make the delivery and that it will be made when possible. If the delivery is not made within a maximum period of 5 days, we would repeat the article again since we would keep it in our facilities in optimal conditions. Once delivered to the recipient at destination, the service of F. LA ALQUERIA would end. 

(F) - Due to justifiable Major Cause of F. LA ALQUERIA. If this were the case, we would try to solve it as soon as possible, we would contact the User if possible to notify them of the reason for not being able to carry out their order, taking the appropriate measures after consulting with the User.


Delivery/Shipping not made due to Lack of Data, rejection of the recipient or failure to perform the service in the delivery area indicated in the order when the User made it.
It may be the case that when we make the shipment it cannot be made for specific reasons, below we describe some of them and the options that would be applied.

DUE TO LACK OF DATA:
- If when we are going to make the delivery / shipment of the article that the User selected and in the order, all the necessary data is not correctly included, such as:
Name of the recipient, full delivery address, contact telephone number, we will proceed to contact the User through the means that he left us and make the modification to make the delivery, in case the user does not know or does not contact us we would try contact the Recipient to solve the problem, if even so there is no way of knowing the correct address data to make the delivery/shipment of the article, we would leave it up to three days in our store to be able to make the delivery (counting the date from the day the User set to deliver). Once the three days have elapsed and the item has not been delivered, it will be irrevocably destroyed, with the User or Recipient losing any possible claim. No full or partial refund will be made for the article or for the shipping costs, thus ending the service of F.LA ALQUERIA. It is accepted that the User could make the delivery/Shipping to another Recipient of the item that he selected to another Recipient as long as this Recipient is in the same delivery area and on the same delivery date. The User could also pick up from our physical store the articulo  that he requested, but the delivery charges would not be paid. Thus also ending the service provided with F. LA ALQUERIA.

FOR REJECTION OF THE RECIPIENT:
If it were the case that the Recipient rejected the order that the User made for him, the following measures would be taken.

- We would proceed to communicate it to the User through the means that I indicated, they would be told what happened, the User would have the option of picking up the item from our physical store or being able to send the item to another user, the shipping costs will depend on the delivery area or the times that delivery has been attempted to the original Recipient. In the case of not opting for these options, you will not bewill perform neither complete nor partial refund, losing any type of claim to F. LA ALQUERIA, thus ending the service of F. LA ALQUERIA with the User.

FOR NOT PERFORMING OR NOT MATCHING THE DELIVERY SERVICE THAT YOU ENTERED IN THE ORDER:

1- Delivery areas that we do not serve.
If the User places an order to be delivered in an area that we do not serve, this order will not be made, the return costs will be borne by the User, taking into account that the return will be made through the same payment gateway that made the order. This payment gateway can make the payment up to 14 days from the start of the claim. Thus ending the service of F. LA ALQUERIA.

2- Areas that do not coincide in distribution.
If the User writes and gives us the delivery address data / sent a population but when selecting the delivery area I select a different one, the following procedure will be followed:

- The User will be informed, he will have the option to modify the delivery / shipment, indicating where the delivery has to be made, depending on the destination of the order, the delivery cost will be modified, the difference being provided by the User by card payment credit / debit by phone or paying the difference in the physical store before making the shipment. You can choose to cancel the order, in which case the order would be refunded minus the costs of the payment gateway that I use, this refund could take up to 14 days to be reflected in your bank. If option (1) were given, the regulations would apply. Thus ending the service of F.LA ALQUIERIA.


To avoid some of the situations described in this regulation, we reserve the right to contact the Recipient prior to delivery by the means that the User communicated to us about the Recipient. In no case would we notify the Recipient who made the order and its content, unless the Recipient insists that they want to know.