🟣 GENERAL REGULATIONS (1 part) .
Carefully read the General Regulations of Flores La Alquería Valencia Florist (Floral Decoration)
Floristería Flores La Alquería Valencia (Floral Decoration) is a physical store located at:
Calle de Jesús number 50 postal code 46007 of the city of Valencia province of Valencia Country Spain, hereinafter described in these regulations as " Physical Store ".
Our official website of the physical store is WWW.FLORALQUERIA.COM , it will be treated in these regulations from now on as " WEB " and its sub-pages.
(example: www.floralqueria.com/en) will be treated as " SUB-WEB ". The official language of the WEB and SUB-WEB is Spanish and this will be the language that will prevail. The WEB has a SUB-WEB with a translated language, these SUB-WEB are translated with Wix and Google translator, the content of these SUB-WEB is a copy of the Web, although the official and legal language will be Spanish.
SUB-WEB pages (Web page structure)
They will be web pages after the domain separated by the forward slash (/).
(Examples):
- /About us
- /regulations
- /frequent questions
SUB-WEB Pages (Languages translated from Spanish)
- English : www.floralqueria.com/en
- Valencian: www.floralqueria.com/ca
- French: www.floralqueria.com/fr
- Italian: www.floralqueria.com/it
- Ukrainian: www.floralqueria.com/uk
- German: www.floralqueria.com/de
-Russian: www.floralqueria.com/ru
🔵 Legal Notice
In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the Owner and owner exposes their identifying data.
Owner and tax name of the physical and web store is :
Tax Name: Fco Javier CR
Tax Address : Calle Jesús , 50 - cp 46007 - Valencia - (Spain).
Nif: 73 - - - - - - - R
From now on in these regulations the owner will be identified as ( MANAGER ).
Responsible for the Website and the SUB-WEB pages is:
Responsible: J. Javier EC DNI: 52 - - - - - - - E
From now on in these regulations, the person responsible will be called ( ADMINISTRATOR ).
Definitions:
- These regulations define any person, robot, Bot, or AI that enters our Website and browses it and its SUB-WEB. You can do it using a desktop computer, mobile phones, tablets or any electronic device that has an internet connection, being treated from now on in these regulations as "USER".
- The User who places an order in our Online Florist is identified in these regulations from now on as "BUYER"
- Any person or entity that receives any order from our website made by the buyer will be identified in these regulations as "RECIPIENT".
The User, Buyer or Recipient may contact the Manager, Responsible or Physical Store through:
Going to the physical store Located at:
Calle Jesus, 50 cp 46007 of the city of Valencia - Spain
By phone:
+34961102040 (We only speak Spanish and Valencian).
By email:
floralquerio@live.com
Minors.
Our website and its sub-website are intended for all audiences except the online shopping sub-web session since access to a credit/debit card is needed to make purchases or sub-websites that require identification with personal data. In case of falsification, the manager or person responsible may and is required by law to decline services to the minor user. Any person under 18 years of age is considered a minor according to Spanish legislation.
Commercial Communications.
Our website and its Sub-websites do not collect information or data to make commercial communications for their own use or for third parties. Otherwise, the user will always have to consent to receive commercial communications through digital media. The user will have the right to delete their subscription by means of email to administrator.
Registration on the Web.
Access to our Website and its Sub-website is free access to both its pages and our Online Florist without the need for prior registration on it, the User will not have to enter any personal proprietary data for access and navigation.
Legal Litigation
The manager and administrator/responsible person complies with and only recognizes the rules and laws of the Kingdom of Spain in force. In the event that for whatever reason there is some type of legal dispute, this will be resolved in the courts of the city of Valencia, Spain (EU), because this city is where the physical store and the official website and its sub-website are located. By using the website and the services it provides, the user accepts these regulations. These regulations are written and understood in the Spanish (Spain) language. If you translate them or they are translated by our language sub-websites, the language and understanding in which they were originally written, which is the Spanish language, will always prevail.
Responsibility.
- The manager and administrator are not responsible for the misuse and bad faith of the contents of the Website and the Sub-Web in the event that the user or third parties use them in bad faith. They are also not responsible for possible Viruses, or similar that could cause damage to the user's or third party's computer/mobile/Tablet or similar, without prejudice to the manager or administrator. - The administrator or manager is not responsible for any information not contained in this web page and sub-web and therefore, not prepared directly and under the control of the administrator and his legal representatives or not published under his name. Specifically, the manager and administrator are not responsible for the content and information on external web pages of third parties, entities or companies connected by links to our website or sub-website. - The administrator reserves the right to update / modify / delete or prevent access to the contents of this website and its sub-websites when it deems appropriate, temporarily or permanently without prior notice to the user. - The administrator is not obliged to control the information and opinions that users transmit in open forums, in the service quality opinions of this website. Be that as it may, the administrator reserves the right to eliminate from its website or sub-website any information or opinion of users that is contrary to current legislation, especially when it means a violation of the fundamental rights and freedoms of the person. . - When it is necessary to use a password or username to access any service contained in these web pages, the user is obliged to keep it secret and use it diligently. In the event of loss or negligent use of the password, the user will be responsible for any use that third parties may have made of it. - The manager and the administrator reserve the right to modify these regulations of the website and sub-web without prior notice to the user as long as these regulations are within the legality present in the kingdom of Spain. - The administrator undertakes to have updated all possible security means available at its disposal for the security and integrity of the website and sub-website and the security of the data provided by the user.
🟢 Data Protection:
Law of May 25, 2018
It is reported that in accordance with the Data Protection Law in force in the Kingdom of Spain of May 25, 2018
identified as (RGPD or GDPR) for countries within the European Union, it is reported that the data provided by the user to the administrator will be treated according to the established legal regulations, these data being processed exclusively to provide service to the user in the execution of the contracted service. . According to European data protection regulations, in the event that your data is hacked from the database, we will notify you within a maximum period of 72 hours. to the appropriate authorities and the data protection agency.
In accordance with Organic Law 15/1999 of December 13 on the protection of personal data, we inform that your data
They will be incorporated into an automated file, previously communicated to the Data Protection Agency. The use of your personal data will be confidential and will be used exclusively to provide our services. The interested party, with regard to the personal data contained in this form, expressly authorizes the administrator to use them to inform about the activities, services and products of the company. If you do not give your consent, or to exercise your right of access, rectification or cancellation, we ask you to send us an email to floralqueria@live.com or a certified letter to the company's registered office located at c/ Jesús, 50 - c.p.46007 - Valencia (Spain). A/A by Javier F. La Alquería (Floral Decoration)
How we use the data provided.
For us, the data you provide us is important and that is why we assure and guarantee that we only transfer it exclusively to third parties to carry out our services, they are not sold or transferred for advertising.
Data provided by email: The data you provide us by email is so that we can communicate with you if necessary and we treat it according to the current regulations of the current data protection law in order to provide our services. Data provided through the Online store (Online Florist): In our online store section where you can make online purchases we will ask you for more data, since as you will understand they are necessary to be able to provide our services. Transfer of Data to third parties: The administrator may only transfer the user's data to third parties in the case of need and these being essential to be able to execute the service requested by the user, such as third parties for: - MESSAGING: The data for the sending/delivery of items from the online store (Online Florist) will be transferred to an external courier company such as the name, address and telephone number of the recipient. - PAYMENT GATEWAY: Name, surname, email address, bank details, etc. are also transferred to third parties when the customer makes the payment through the online store's payment gateway (Online Florist). The latter will be processed by the payment gateways in order to charge for the item and the payment gateways will be responsible for their processing and security. - COOKIES: When the user accepts the use of cookies when starting the website for statistics, from Google Analytics, Ecwid, Kliken, Google ads and Wix (these external companies/applications only use the data to know the traffic of users of the website and to make statistics of website usage), they are not authorized to use your data as advertising media. - LEGAL: According to the rules of the data protection law, they will be delivered at the legal request of force majeure by judicial request if necessary. REMEMBER: At all times you have the right over your data and you can make any modification, cancellation, suspension or deletion of it. We store this data to facilitate your experience on our website, but you can exercise your rights by sending an email with the header you want to florslalqueria@hotmail.com or by writing a letter to F. LA ALQUERIA c/ Jesús, 50 cp 46007 Valencia Spain, stating the method you want us to carry out. With the subject "MY DATA" - The administrator or manager is not responsible for any information not contained in this website and sub-website and therefore not produced directly and under the control of the administrator and his legal representatives or not published under his name. Specifically, the manager and administrator are not responsible for the content and information of external websites of third parties, entities or companies connected by links to our website or sub-website. - The administrator reserves the right to update / modify / delete or prevent access to the contents of this website and its sub-websites when it deems appropriate, temporarily or permanently without prior notice to the user. - The administrator is not obliged to control the information and opinions that users transmit in the open forums, in the service quality reviews of this website. In any case, the administrator reserves the right to eliminate from its website or sub-website any information or opinion of users that is contrary to current legislation, especially when it means a violation of the fundamental rights and freedoms of the person. - When the use of a password or user name is necessary to access any service contained in these websites, the user is obliged to keep it secret and to use it diligently. In the event of loss or negligent use of the password, the user will be responsible for the use that third parties may have made of it. - The manager and administrator reserve the right to modify the present regulations of the website and sub-website without prior notice to the user, provided that these regulations are within the current legality in the kingdom of Spain. - The administrator undertakes to keep all possible security means at his disposal up to date for the security and integrity of the website and sub-website and the security of the data provided by the user.
If you need more information about rights and obligations, you can visit this link where you will obtain more information on the Spanish Data Protection Agency.
🟡 Cookies:
What are cookies? Cookies are small files created by websites you visit to save browsing information and facilitate your online experience. By managing cookies, sites can keep your session open, remembering your site preferences and providing relevant content based on where you are. There are two types of cookies: First-party cookies, which are created by the site you visit. The site is displayed in the address bar. Third-party cookies, which are created by other sites. Some of the content you see on the website you visit, such as advertisements or images, belongs to these sites. The person concerned, with regard to the personal data contained in this form, expressly authorizes the administrator to use them to inform about the company's activities, services and products. If you do not give your consent, or to exercise your right of access, rectification or cancellation, please send us an email to floralqueria@live.com or a certified letter to the company's registered office at c/ Jesús,50 - c.p.46007 - Valencia (Spain). A/A de Javier F. La Alquería (Floral Decoration)
On the Cookies Policy page you can consult all the information related to the policy of collection and processing of cookies. The Owner only obtains and retains the following information about visitors to the Website: The domain name of the provider (ISP) and/or IP address that gives them access to the network. The date and time of access to the Website. The Internet address of origin of the link that directs to the Website. The number of daily visitors to each section. The information obtained is completely anonymous, and in no case can it be associated with a specific and identified User. The analysis cookies are loaded only once, giving consent to collect anonymous statistical data during the user's navigation in accordance with the law of Royal Decree 13/2012.
We use cookies for a better experience on our website. If you access our website you accept our cookie policy . If you do not wish to do so, you can delete them from your browser. We use them so that your browser remembers where you are and thus makes navigation easier. further fast .
How to delete Cookies from your browser.
- Google Chrome.
- Microsoft Internet Explorer 6.0 or higher.
-Mozilla Firefox
- Safari.
If you want more information about cookies you can visit the official Cookies Policy website (PDF file).
Policies and Descriptions:
Our store has an Online Store inserted in our website, in the sub-web www.floralqueria.com/floristeria-online this sub-web will be mentioned from now on as "ONLINE FLORISTERIA" in turn our online florist is located in the ECWID platform, which is an online store platform subject to security protocols, this being a third-party app.
The Online Florist belongs and is owned by the manager, the legal person responsible for the online florist is the administrator.
When the buyer places an order, this order generates an order identification number, this number will be assigned for control and monitoring.
In our Online Florist we sell and the user can purchase some products that we sell in our store. The prices that appear on the screen of the Online Florist include VAT, this being the final price except if discounts have to be applied for promotions or campaigns, these will be discounted in the purchase process and by entering the discount code if applicable. The shipping cost will also be applied if applicable when the delivery to the destination is selected. The manager or administrator reserves the right to modify, add, or delete content from these Online Florist regulations. The right is also reserved to modify, delete, add, or restrict the items displayed for sale in the Online Florist. In the event that the buyer purchases an item from the Online Florist and it is modified, deleted, or moved to a different category and it changes with respect to what was selected by the buyer, what the buyer has purchased will prevail given that a temporary service contract was acquired until the delivery of the purchased item(s). It will not be a reason for a 100% refund if the item purchased and bought by the buyer decides to return it and buy it again to benefit from possible campaigns or offers, any possible expenses incurred as payment gateway commissions will be deducted (Approx. 5% + bank commissions 3% + order management costs 10%. A total on the total order of 18% VAT included. and as long as it is done before the delivery date. Once the item is delivered, its cancellation or return will be denied.
When the user of the website places an order, he or she becomes the buyer. He or she acquires the guarantee that we, the store, will carry out his or her order. This commitment to services that we must provide to the buyer until delivery is made is a temporary contract until delivery is made and the temporary contract between the store and the buyer ends. A temporary contract is considered when a buyer has placed an order with the online florist and the payment has been made correctly and appears in our system as paid. The buyer agrees to correctly provide the data requested in the purchasing process. These data are necessary to be able to provide our services. These data will be treated according to the data protection law in force in the Kingdom of Spain. In the event that the buyer does not provide or provides erroneous or false data in the purchasing process and we are unable to comply with our temporarily contracted services, the buyer may not claim non-compliance with the temporary contract and we will abide by our rights set out in our general regulations (1 part) and (2 part). This is a reason for cancellation of the temporary contract if the manager or administrator so deems it. The buyer may not claim the contracted service if the data provided is false or incorrect, even if it has been paid for in advance without any financial refund or exchange for another service, product or voucher.
In our online florist we sell perishable and non-perishable products, these are described below: - Non-perishable products are those that do not have an expiration date. (Examples: Ceramic, wood, glass or stuffed animal bases). - Perishable products are those that by their nature have a short expiration date and freshness, being prone to deteriorate quickly and need some guidelines for their conservation, likewise the perishable products that we use in flower shops are fragile as they are natural (Examples: Natural cut flowers and greens without roots that need to be put in water for better conservation).
The currency used in the online florist is the EURO, the official currency of the Kingdom of Spain.
To accept the order, the user will have to accept our terms and conditions set out here, becoming a buyer.
The buyer will have to use our payment gateways to make the economic payment for the items they want to purchase.
When a user or buyer places an online order on our website or sub-website, they must accept our regulations and policies in order to continue in the purchasing process. They have access (Link) to these regulations and policies to be able to consult them beforehand. to place the order and read the content understanding what you read. Once accepted and checked the acceptance box, you can make the online purchase of the item(s) you want, accepting the terms of our regulations.
Service Guarantee
When the User places an order on our website, they do so directly with the store without intermediaries, guaranteeing that the product they are purchasing will be made by a professional florist. The flowers and greens used in our products are fresh since we buy daily from the best flower suppliers in Valencia, many of them from native growers in the area.
The images shown in the Online Florist are indicative so that the user or buyer can observe how the product they want to purchase would be, this being indicative you will have to understand that the articles we offer are handmade and that depending on the time of year the final composition of the product you may receive could vary a little, you have to understand that being natural products they can vary in their growth, color and shape at the time of making the composition the final result may vary. However, we will always make the composition as exact as possible to the image offered. In case we have to make a change in the composition due to lack of a type of flower or being out of season we would do so maintaining the harmony of the displayed composition and the economic cost of equal or higher value, these reasons being no cause for complaint by the user, buyer or recipient.
We guarantee that the product purchased by the buyer will be delivered on the date and time slot established by the buyer, except for force majeure*, as long as the purchased item(s) have been paid for and are reflected in our system. Any order that has not been paid for through our payment gateway(s) and is reflected in our system as paid will be cancelled and will not be considered a temporary service contract. *Reasons for which we call force majeure: - Pandemics in which general movement is restricted and the authorities prevent free movement. - Wars, where the Kingdom of Spain is involved and it is impossible to circulate within the national territory. - Natural disasters, earthquakes, floods, hurricanes, severe unstable weather, etc. - Uncontrolled disturbances on public roads. - Public demonstrations authorized and controlled by state agencies or authorities. - Celebrations that cut off public roads such as the Fallas festival, Easter, etc... - Temporary closures of public roads by the authorities. In the event of any case such as those described or similar preventing us from providing our services, the buyer will be informed of the situation, as this is not a cause for complaint by the client towards us, even so we will try on another occasion to terminate our temporary contract with the buyer. In the event of this situation beyond our control and due to force majeure, if the buyer were to claim the refund of the economic amount of the purchased product, 25% of the total would be refunded except for the shipping cost if the shipping attempt had been made. In the event that it was the buyer or recipient who had to pick up the product in store and did not do so for any reason such as those mentioned above, 25% of the total amount of the item would be refunded. Possible returns would be made by the same payment system that the buyer used. Payment gateway regulations may take up to 14 business days for the refund to be reflected in the buyer's bank.
The buyer receives an automatic invoice for the item purchased at the Online Florist. This invoice will not be valid if payment has not been made in our system. If the buyer does not receive the corresponding invoice, he/she can request it again and we will provide it again. The invoice contains our tax information, the buyer's information, the recipient's information and the details of the accepted item, as well as the corresponding taxes and the costs or discounts, if applicable.
The buyer will receive emails with status updates of their order. The first will be that the order is pending processing or if the order is due to non-payment. As the order process progresses, they will receive email updates on the order and its current status. When our services are finished and the temporary contract ends, the buyer will receive an email confirming delivery or cancelling it, if applicable.
It is possible that when the contract for services rendered ends, the buyer will receive an email stating "HOW WE DID IT" this email is automatically generated a few days after the end of the temporary contract, it is important for us to know if our services are up to the expectations of the users, buyer and recipient, this email will be private so that we can know directly the satisfaction of the client. It is possible that we publish the response we receive although we will not reveal personal data and only the content of comments.
Delivery and Shipping Policies.
When the buyer places an order in the purchasing process, they can select whether they want the order to be sent to a destination or picked up by the buyer or the recipient in the store.
Conditions for the buyer or recipient to pick up the order in store. - Orders must be picked up at our store located at Calle Jesus, 50, zip code 46007 in the city of Valencia - Spain. - Pick-ups by the buyer are free of charge and no additional charge applies for pick-ups. - The order will be picked up during the store's open hours. - When the order is ready to be picked up, the administrator or manager will send a confirmation email that it can now be picked up at the store. - To pick up the order from the store, the manager or administrator may ask the buyer or recipient to identify the order with the receipt they received when placing the order on the website. - When the order has been delivered to the recipient or buyer, it will be placed in the delivered status, thus ending the temporary contract between both parties.
Conditions for sending the order made by the buyer. During the purchase process, the buyer has the option of having the order sent to a destination indicated in the purchase process. This shipment may have an additional cost identified as shipping costs, the amount of this shipping cost will depend on the location and town of destination or the delivery date. Additionally, this shipping cost may be free depending on the total purchase amount and the town, this free cost may be made in the following ways. 1 - It is automatically applied when passing a certain amount of Euros of the total purchase without counting the shipping costs or applied promotions. 2 - A promotional code will be entered in the purchase process applying the free shipping cost in the purchase process. 3 - It is possible that we only apply the promotion of free shipping costs to all products, to a category or one or several specific articles or a town or delivery area. The manager or administrator reserves the right to modify, edit or remove this free cost at any time, without prior notice to the user, buyer or recipient.
Buyer's Commitment: The buyer agrees to provide the necessary and true data to be able to provide our delivery service to the destination. These data are necessary to facilitate the delivery service and will be treated as such. These data will be stored in our system database and will not be used for other purposes. We will transfer part of them to third parties to facilitate delivery, only the necessary ones. Normally we are the ones who carry out the delivery with our means of transport, but sometimes we need external transport companies to deliver the orders, especially in campaigns such as Valentine's Day, Mother's Day, etc.
Commitment of the online store and florist: We are committed to delivering to the destination indicated by the buyer on the date and time slot indicated in the order, as long as the information provided by the buyer in the purchasing process is correct and the recipient is in the correct location and does not reject the order made by the buyer. We do not guarantee delivery at a specific time given that there are several possibilities of not being able to do it at a specific time beyond our control (Examples: due to traffic congestion, it being a day with a lot of work and deliveries, having access cut off on public roads, etc. We do commit to making the delivery in the time slot that you indicate to us in advance as well as the indicated date. Orders to be delivered and sent on the same day will be made by the buyer before a specific time in order to be able to do so we need preparation time as well as planning the shipment to the destination. In the event that the buyer rushes this option and we cannot provide the service if he chooses this method, we will do it as soon as possible to be sent on the same day. When the buyer purchases this shipping service, we commit to making the shipment without notifying the recipient so that this delivery is a surprise for the recipient. We ask the buyer during the purchase process to provide us with the recipient's phone number in addition to the shipping address, as it may be the case that the recipient is not at the destination. We will then proceed to call the recipient by phone to tell them that they have a delivery in their name and that they are not at the destination indicated by the buyer. If the recipient or buyer authorizes us, the order will be delivered to the doorman if applicable, a trusted neighbor, or if it could not be the case to leave the order in these locations, we would take it back to the store and meet again to make the delivery in a second attempt at no cost to the buyer or the recipient, as long as the destination does not exceed the round trip distance of 5 km from our store. In this case, since we cannot make the delivery to the destination due to the absence of the recipient, we would proceed to notify the buyer in case they want to stop by the store to pick up the order or pay for a second shipment to the destination, because when they place the order they only acquire a delivery commitment, that is why when the shipments are more than 3 km away we ask the recipient before leaving the store if they will be at the destination assigned by the buyer. When we make this call we try not to give details of the order unless at the insistence of the recipient. It may also be the case that the recipient comes to our store to pick up the order made by the buyer or the buyer himself, in this case the shipment will not be refunded if applicable because the first delivery attempt was unsuccessful. It is possible that before leaving the store and making the shipment we call the recipient on certain occasions such as: - Because the shipment is more than 2.5 km one way and 2.5 km back from our store. - The buyer told us to call before sending the order to the recipient to specify the approximate delivery time. - Due to saturation of orders that we have to deliver, we plan a delivery route and we have to stick to that route. When we call the recipient we will tell them that they have an order in their name and that we have to make the delivery in their name, we will not provide what type of order it is or who is sending it to them unless the recipient insists, as we try at all times to maintain the surprise that the buyer wants to offer the recipient.
The temporary service contract will be terminated when the order has been delivered in the store to the buyer or recipient or sent to the destination or, if applicable, has been canceled by the manager or administrator.
Return Policy.
On our website you will find two types of products, Non-perishable and Perishable, this means that depending on the product it will have one nature or another of the return policy.
Returns on NON-PERISHABLE products: Art. 71TRLGDCU According to consumer law, these products can be returned within 14 calendar days from the date of purchase. They must be returned in perfect condition with their original packaging and not have been manipulated by the user, buyer or recipient. These products must be returned to the store with the buyer or recipient paying the shipping cost within the established period. To make a possible return, this will be subject to prior observation of the product once it is in our facilities. We will check that the product has not been manipulated, misused and that the packaging is original. The refund of the amount does not entail the refund of the shipping cost in the event that the product was sent and paid for by the buyer and disappointed by the recipient at the time. Only the amount of the product purchased by the buyer would be refunded. Any possible returns will be made through the same payment system that the buyer made in the payment gateway. These gateways, according to their regulations, have up to 14 business days to make the return, in addition to charging a return fee that would be charged to the buyer. Before making any return, the buyer will have to contact the store so that we can give them a resolution if it is appropriate and we accept the return or do not accept the return. This is essential for any movement. The buyer or recipient will have to contact us by phone or email. We recommend the latter method so that there is an electronic record of their claim. Which products do we recognize as non-perishable: (examples). - Clay, ceramic or glass pots. - Stuffed animals. - Decorative accessories such as cards for writing text. - Compositions made with artificial flowers and greens that do not contain natural cut, dried or preserved flowers. We do not accept returns of non-perishable products when they present or are subject to these conditions: - When the product has been manipulated. - When the product has not been treated with care and has small/medium or large tears due to misuse. - When the product is part of a composition of another perishable product such as Bases or accessories. - When the product is to be returned after the legal deadline. - When the product is delivered to our facilities but we have no proof that the buyer or recipient wants to make the return and has previously contacted us within the legal deadline. - When the product has bumps in its packaging or deformities that it did not have when it left our store facilities. - When the buyer or recipient has used the product for purposes other than those corresponding or has used it in some way and once used wants to make the return without reasonably justifying it.
Returns on PERISHABLE products: Art. 17.3 Law 7/1996 Perishable products are considered to be those that by their very nature have a short shelf life in natural environments and that is why they must be kept in temperature-regulated environments. This is the main reason why the return period we apply to these products is 24 hours from the time they leave our store. If the customer wants to make a return, they must do so within this indicated period. They can communicate this by phone or email, taking into account that the item must be in our store within 24 hours. Once in our facilities, we will proceed to examine the condition of the item. It must be in perfect condition with its packaging, that the product does not show any misuse and has not suffered due to being a perishable product. In the case of accepting the return, this would be done by the same economic means that made the purchase, knowing that the payment gateways can take up to 14 days to carry out the banking operation and that they can apply a percentage of return costs that will be applied to the possible return. The shipping of the returns to our facilities will be the responsibility of the buyer or the recipient, assuming the transport costs whether we accept the return or not. The fact of collecting or delivering the return item at our facilities does not imply having accepted the return until the product is examined and its condition is defined. In the case of accepting the return on our part, the buyer can choose the corresponding economic return (It would be done by the same means that the item was purchased) or acquire another product with the same characteristics, no changes are made for other items with other characteristics or services or discount or redeemable vouchers.
ADDITIONAL REASONS NOT ACCEPTED FOR RETURNING PERSONAL AND NON-PERSONAL PRODUCTS. Please note that in certain clear circumstances returns and exchanges are not accepted: - When the return is made after the deadlines set out in this regulation. - When the product has been treated in poor condition and shows clear damage due to misuse or improper maintenance, please note that it leaves the store in perfect condition and we take care of the delivery of the product until it is delivered to the recipient by hand. - When it has not been possible to make the delivery correctly to the destination indicated in the purchase process and it has not been delivered to the recipient or buyer. (Incorrect recipient details or due to lack of them and we have not been able to contact the buyer or recipient). The order will be held for a maximum of 48 hours. in the store for the buyer or recipient to pick it up, once this period of time has passed the order will be destroyed without prejudice to the store, manager or administrators without grounds for complaint by the buyer or recipient. - When the article purchased by the buyer may have some variation in its composition due to lack of materials (flowers and greens) because they are out of season or out of stock at that time and their replacement varies the composition a little but maintaining the harmony as a whole. (As long as the economic value is of equal or greater value in its entirety. - When due to lack of stock another type of base has to be substituted in the floral compositions/arrangements and these are of equal or greater economic value. - When due to force majeure the order could not be delivered to the destination on the day and time slot established by the buyer. (Read the force majeure section above in the shipping section). - When the recipient expresses and rejects that he does not want the buyer's order for whatever reason. (The buyer will be notified and he has the option of having it sent to another recipient or picking it up in store within 48 hours of being notified. Once this period has passed and it has not been picked up in store, the order will be destroyed without prejudice to the store, manager or administrator. In the event that the buyer decides that it is delivered to another address and the shipment to the first recipient has not been made, the shipment will not be charged as long as the new destination In the event that the new location is more expensive to ship, the buyer will pay the difference before shipping, but if the first attempt to ship to the first recipient has already been made and you want it to be sent to the second recipient, you will have to pay the corresponding shipping amount. - When the buyer wants to cancel the order if it has already left the store to the recipient and we can no longer cancel the delivery. - When the buyer does not contact us 24 hours before the order is served and wants to cancel the order, the amount will not be refunded if the product is already made and worked for your order. (You must take into account that they are perishable products and once worked they are not suitable for sale to third parties because you chose a certain model of article and it is possible that another user does not accept the same model that you selected and being a perishable product we cannot have it indefinitely until it can be sold). - When the buyer indicates that it has to be delivered at a specific time even if it has been written in the "DETAILS TO THE FLORIST" section in the purchase process, this section is only informative for us and does not imply what is written as part of the temporary contract, we will always try to comply with what is requested but we never guarantee a specific delivery time. - When the buyer or recipient wants to make a return and has not provided clear evidence that the product received is in poor condition, does not correspond to what was purchased, that the possible changes to the product are to change more than 75% of the composition that appears in the images on the website or sub-website and change its floral harmony in the entire set. To prevent this from happening, the User, buyer or recipient will have to provide the store, manager or administrator with reliable images of the product they want to claim by sending them by email to floralqueria@live.com and having previously contacted us by phone by calling +34961102040 within the first 24 hours from the delivery date selected by the buyer. (If it happens that it coincides with one or more holidays and you are unable to contact us, the deadline will be extended until the store's first working day).