Política de Privacidad.
1. Data Controller
Controller (Owner): Fco Javier C. R. (self-employed) – Tax ID: ES73558578R
Address: Calle Jesús, 50, 46007, Valencia (Valencia), Spain
Contact email: floralqueria@live.com
Designated contact person (privacy) / Website Administrator: J. Javier E. C. (ID 52678348E)
2. Applicable Regulations
This policy is governed by Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as well as by applicable regulations regarding information society services.
3. Personal Data We Process
Depending on your use of the Website, we may process:
Identification and contact information: name, surname, email address, telephone number.
Order and Delivery: address, recipient details, dedications/messages, delivery date/window, and notes.
Billing: data necessary to issue an invoice when applicable.
Browsing: technical and usage data obtained through cookies/similar technologies (see Cookie Policy), including Google Analytics.
4. Purposes and Legal Basis
We process data for:
a) Managing orders and providing the service (preparation, delivery, customer service, and handling issues).
Legal basis: performance of the contract / pre-contractual measures.
b) Managing payments through the payment providers enabled in the online store.
Legal basis: performance of the contract.
c) Billing and legal obligations (accounting, tax, and administrative).
Legal basis: compliance with a legal obligation.
d) Responding to inquiries made by the User.
Legal basis: legitimate interest and/or performance of pre-contractual measures (as applicable).
e) Security and prevention of fraud/misuse.
Legal basis: legitimate interest.
f) Transactional communications: order confirmation, order status, issues, customer service, and invoice delivery.
Legal basis: performance of the contract and/or legal obligation.
g) Shopping cart reminders: automated communications to facilitate the completion of the purchase process. These do not include coupons or promotional communications.
Legal basis: legitimate interest, when applicable under current regulations.
h) Analytics and measurement (Google Analytics), when the User accepts it via the cookie banner.
Legal basis: consent.
5. Recipients (to whom we may disclose data)
Your data may be processed by providers necessary for the operation of the service, for example:
Wix (hosting, website management, and online store).
Payment providers (depending on the chosen method).
Technical and email services related to the operation of the store.
Google (Google Analytics), only if the User accepts analytics cookies.
Data will not be transferred to third parties except where legally required or when necessary to provide the service.
6. Third-Party Data (Order Recipients)
If the Buyer provides Recipient data for delivery, they declare that they have a legitimate basis for doing so. This data will be processed solely to manage the delivery and the requested service.
7. International Transfers
The use of technology providers (e.g., Wix and Google) may involve international data transfers. In such cases, these transfers will be carried out with the appropriate safeguards provided for in applicable regulations.
8. Data Retention Periods
We will retain the data:
For the time necessary to manage the order and provide customer service.
For the legally required periods for invoicing and tax/accounting obligations, and to address any potential liabilities.
9. Your Rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw your consent where applicable, by writing to floralqueria@live.com.
If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (AEPD).
10. Policy Changes
We may update this Privacy Policy as needed. The date of the last update will be indicated at the end.
Last updated: March 3, 2026
Cookies Policy.
1. What are cookies and similar technologies?
Cookies and similar technologies (e.g., pixels or identifiers) are tools that are installed or run on your device when you access the website and that allow, among other things, enabling functionalities, improving the user experience, and obtaining statistical information about website usage.
2. What cookies do we use?
This website uses:
a) Essential cookies (technical and security) These are necessary for the operation of the website and the online store (e.g., navigation, security, session maintenance, shopping cart, and checkout process). These cookies do not require consent.
b) Non-essential cookies (analytics/measurement) These are used to measure and analyze website usage in order to improve it. This website uses Google Analytics. These cookies are only installed if the user accepts them.
3. Third-Party Cookies
The Website may use third-party cookies, specifically:
Google Analytics (Google LLC): usage measurement and statistics, only if the User accepts non-essential cookies.
Wix: cookies necessary for the operation of the site, security, and provision of functionalities (including the online store).
4. Consent Management (Cookie Banner)
When accessing the Website, a banner is displayed that allows you to:
Accept: authorizes the use of non-essential cookies (e.g., analytics).
Essential Only: rejects non-essential cookies and keeps only essential ones.
Options: allows you to configure your preferences.
The User can modify their choice at any time from the cookie settings panel available on the Website.
5. How to Disable Cookies from Your Browser
In addition to the settings panel, the User can allow, block, or delete cookies from their browser settings. Disabling certain cookies may affect the proper functioning of the Website and/or the online store.
6. Updates
This Cookie Policy may be updated to reflect changes in cookie usage or due to regulatory requirements.
Last updated: March 3, 2026